It's good to be the asshole customer for a change!
Well, I finally did it today.After much debate and one previous phone call to upgrade my radios for free, I called Sirius to cancel my two subscriptions.
B: I would like to cancel my service
S: Why are you cancelling?
B: My two radios have been acting up, and I can't afford to re-up for a year AND buy two new radios.
S: How about if I send you two new radios, credit your account $50, send you two free Fm Transmitter adapters and two install cards?
B: Uhm, okay, what type of radios? I don't want crappy radios.S: Starmate4B: Wait a minute, you're going to do all that just to retain me?
S: YepB: OK, Done!
So that's the tip kids, call to cancel and they'll give you the world. That's $440 worth of goods and services, just so I can pay $176 on what should be a $226 subscription. I called everyone I know to tell them to do the same, and next year I'll do it again, just for 3 months free!
2 comments:
Fuck! That's genius...but what if I call to cancel and they don't offer me any deal - I'd be lost without my Stern fix in the mornings.
Let me know how it pans out.
They won't let you leave.
Just use that convo as your template.
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